Customer service process and logistics
1. Ordering and payment: After selecting the desired body kit or upgrade on our website, the customer makes the payment and leaves his contact details, as well as the address for delivery.
2. Communication with the manager: Our manager will contact the customer within a short time after placing the order. He will clarify all the necessary information about the car, including the make, model and color. If the customer finds it difficult to answer the question about the color of the car, we offer a specialist visit for an accurate diagnosis.
3. Diagnosis and color matching: Our specialist can arrive at a time and place convenient for the client to carry out the diagnosis. After that, the part will be painted in the exact color of the car, which guarantees a perfect match.
4. Installation: You can install the update package at our car service. Installation is free in Los Angeles, New York and Miami. For clients from other cities and states, we offer several options:
- The possibility of our specialists coming to the client's city.
- Selection of reliable specialists in the city closest to the client.
5. Coordination of all details: Delivery, departure of our manager and installation will be coordinated with the customer in advance to ensure maximum convenience and satisfaction from the purchase.
